Breaches
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.
Subject Access Requests
You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 + VAT when a request is manifestly unfounded, excessive or repetitive.
We will provide this information in a structured, commonly used and machine readable form. If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing:
Rectifying or updating personal data
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. You can let us know about any changes.
Withdrawing Consent
You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:
Please note, by withdrawing consent, FolcraTech Services may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to complain
If you have a complaint about any aspect of data protection or if you feel your security or privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer:
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As owner of RMC Equipment, Louisa and the FolcraTech team were not only easy to work with but also highly responsive. They demonstrated their technical expertise designing and building our new complex website, delivering our project swiftly and on schedule. The ongoing support I receive is truly appreciated, and I highly recommend them to any potential customer.
Louisa and her team at FolcraTech demonstrated exceptional professionalism. When I was unsure about how to begin, they efficiently guided me through the process, establishing a remarkable website to showcase my products. Additionally, their support extended to shaping my overall digital strategy. I would recommend FolcraTech to any emerging business.
I have recently worked with FolcraTech to update our website for Little Trinity Nursery and I can say what a great service! They are professional, efficient and so helpful. I have very limited knowledge on anything IT related and I was taken through each step thoroughly, Louisa was very supportive and never once made me feel silly for asking sometimes very basic questions! I would highly recommend this company, they are very competitively priced and excellent at what they do! Thank you.
We have recently had our website updated by FolcraTech and couldn’t be happier with the outcome. Our point of contact was Louisa and to say she has the patience of a saint is an understatement. She is professional whilst being friendly, and when listening to requests and ideas from us always gave alternative options for a better online identity. The team worked hard to amend and produce a website for a non-standard business and we couldn’t be more grateful for their brilliant communication all the way through. The real point where Louisa and FolcraTech shine is the aftercare process. She is always available to help with queries which has been invaluable. We would not hesitate to recommend FolcraTech to anyone.
Louisa and her team are amazing, they have revamped my website www.blindsyourway.co.uk, adding new aspects visually and advancing the back end. I have also had the team creating Google ads for me and they are proving very successful. Louisa has a true passion and wants her clients to succeed and she won’t rest till they do. Thanks FolcraTech look forward to our continued work together.
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